Warranty Policy

We, ALENTAR ELCTRIC LLP (“Company”) sell its E-Cycles (“Product”) free from any defect – both in material and workmanship, under normal & general use, subject to the following terms & conditions:

Components/AggregatesWarranty Period in Month
Frame2 yrs.
Suspension Fork12 Months
Electronic parts (Charger display, sensor, Throttle)6 Months from the date of purchase
Electronic parts (Motor, Controller, Lithium-ion Battery)24 Months from the date of purchase
Drive train (RD/FD, Chain, BB set, Crank and freewheel/cassette)NA
Components (Handle bar, Stem, Seat post, Hub, Pedal, Head set, Spokes)12 Months from the date of purchase
Stand, Brake Pads, CablesNA
Tire/Tube/ Alloy Rim (For joint open only)NA

All Claims and queries can be made at support@alentarelectric.com. To help process your claim or query as quickly as possible please provide a proof of purchase, frame number and images to support your claim and any other information you can provide is always helpful.

If any manufacturing defect(s) is found in our product, the Company will repair or replace the defective part(s) with new part(s) or equivalent at no cost, provided the Product is within warranty period and the malfunction is caused due to faulty material or workmanship during manufacturing. The decision to replace or repair the defective part will rest solely with the Company. We also reserve the right to use parts of the same or a different make as the defective part replacement, as per availability.

All replaced parts under warranty must be returned to the Company and will be our property. Parts replacement will be subjected to below terms & conditions:

  • The Product is within warranty period.
  • The Company or our authorized dealers will repair or replace only that particular defect parts that are failing due to faulty material.
  • Only the Company or its authorized dealers can repair, service or assemble/ reassemble Product and it shall be the responsibility of the customer or purchaser to bring the faulty Product to our dealer premises at their own transportation cost.
  • This warranty does not cover corrosive parts, plastic, PVC and rubber components or paint or any other accessories adding to the decorative value of the Product
  • Photocopy of sales invoice and serial number of the Product has to be shared with Company
  • Battery used in Product is special application battery meant only for electric cycles. Do not use these for any other application or product. The warranty will stand Null & Void.
  • Company reserves the right to change or withdraw any or all terms of battery warranty without any prior information.
  • All Product should be periodically checked as per the recommended service schedule by our authorized dealer for indications of potential failures including cracks, wire damage, corrosion, dents, deformation, paint peeling and any other indications of potential problems, inappropriate use or abuse. These are important safety checks and very important to help prevent accidents, bodily injury to the rider and shortened useful product life cycle of a Product.

Since Lithium ion batteries have the tendency of self-degradation, Hence Mileage per charge will reduce with ageing. Reference chart for the same is as follows:

XT-30

S.No.Tenure (Months)Tentative mileage (KM)Replacement conditions
10-1225-30New Battery Pack
213-1825-20Battery pack with Min. 80% capacity
319-2420-16Battery pack with Min. 80% capacity

 

XT-50

S.No.Tenure (Months)Tentative mileage (KM)Replacement conditions
10-1245-50New Battery Pack
213-1845-35Battery pack with Min. 80% capacity
319-2435-25Battery pack with Min. 80% capacity

This warranty is not applicable in any of the following conditions:

  • If any repair work is carried out by any Unauthorized dealer or personnel or irregular maintenance
  • If any special equipment or accessories added by the customer with an intention to enhance the performance, speed or comfort of the Product, is not included in this warranty. In the event of any such alteration or addition, the warranty will stand null and void
  • If photocopy of sales invoice is not received with defective Product, warranty will be counted from date of manufacturing till define time period as above
  • Fading of parts like paint, stickers and plastic parts due to direct exposure of sunlight
  • This warranty is void in its entirety by any modification of the frame, fork or components. This warranty is expressly limited to the repair or replacement of a defective item and is the sole remedy of warranty. This warranty extends from the date of purchase, only to the first/legal owner and is not transferable. Transportation cost and labour charges incurred in the replacement of parts are not covered under this warranty.
  • The Company is not responsible for loss or damage whatsoever (including incidental or consequential damages) arising from use of the Product. Any claims under this warranty must be made through an authorized dealer only.
  • The warranty stands null and void if:
    • The serial number /identification code is deleted, defaced, altered, effaced or removed
    • Used for more than permissible load (above 90 Kg weight of person)
    • Used for stunts, competition or jumping, acrobatics, bicycle moto–cross, dirt biking or similar activities as all units are not designed or intended for such purpose or usage
    • Any kind of tempering observed with the parts/Product
    • Modified/altered components for any specific use other than a personal transport
    • Transportation, delivery, labour and handling charges incurred in the replacement of parts are not covered under this warranty, and shall be borne by the customer.
    • This warranty is void in its entirety by any modification of the frame, fork or components
    • Resold to any other person/company
    • Damage caused by an accident or malfunction or misuse caused to the Product by the acts of persons, intentional or otherwise, including but not limited to misuse or mishandling, fire or any act of God
    • Non-functional due to natural wear and tear, ageing, defect resulted from misuse/ improper handling or negligence by the rider or Product is altered by component parts substitution or used for rental or any other commercial uses.
    • Not operated, not charged or maintained as per guidelines

This warranty is valid only within the geographical boundaries of Republic of India. Company reserves the right to change this warranty policy at its sole discretion without any notice. In Public at large in case of any dispute with the customer, Courts of Nagpur shall have exclusive jurisdiction to settle any dispute.